Refund & Return Policy

Website: https://nomanwf.com

At Noman Welfare Foundation, we are grateful for the support of our donors and well-wishers. Your contributions help us continue our welfare initiatives and serve communities in need. This Return and Refund Policy outlines the terms under which donations may or may not be refunded.

Donations Are Non-Refundable

All donations made to Noman Welfare Foundation through our website or any other channel are considered final and non-refundable, except in cases of:

  • Duplicate transactions

  • Errors in amount

  • Unauthorized transactions (e.g. stolen card used)

Refund requests under such cases will be reviewed on a case-by-case basis.

Eligibility for Refund

A refund may be issued only if:

  • The donor submits a written refund request within 24 hours of the transaction date

  • Proof of the transaction is provided (e.g. transaction ID, receipt)

  • The donation was made in error, or duplicated unintentionally

How to Request a Refund

If you believe your donation meets the criteria above, please contact us with the following details:

  • Full name of donor

  • Date and amount of donation

  • Mode of payment (e.g. bank, credit card)

  • Reason for refund request

Email: support@nomanwf.com 

We aim to respond to all refund requests within 7 business days.

Refund Processing Time

Once your request is approved:

  • Refunds will be processed via the same method used for the original transaction (credit/debit card, bank transfer, etc.)

  • Please allow 30 days for the refund to reflect in your account, depending on your bank/payment provider

Event or Merchandise Refunds (If Applicable)

If your donation involved participation in an event, campaign, or physical product (e.g. charity merchandise), the refund eligibility will depend on:

  • Event cancellation or rescheduling

  • Product defects or delivery issues

Such cases will be handled individually, and refund or exchange may be offered.

Changes to This Policy

Noman Welfare Foundation reserves the right to amend this Return and Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Termination

We reserve the right to restrict or terminate your access to the website at any time, without notice, if we believe you have violated any of these Terms.

Need Help?

If you have any questions regarding this Privacy Policy or your personal data, please reach out to us at:

Email: support@nomanwf.com
Address: SECTOR 11-E. ORANGI TOWN, KARACHI.